Axos Bank Review: Comprehensive Online Banking Services

Axos Bank is a full-service online bank that provides a wide range of financial products and services to meet the banking needs of its customers. With its competitive offerings, such as checking accounts, high-yield savings, and money market accounts, Axos Bank has garnered a significant reputation in the online banking industry. Additionally, it holds an A+ rating from the Better Business Bureau and an average user rating of 3.2 on WalletHub.

As an online institution, Axos Bank prides itself on offering features that make banking more convenient and accessible, including rewards on checking and ATM fee reimbursements. However, it’s worth noting that the bank’s CD and savings rates could be better, according to NerdWallet. Despite this, the bank’s overall performance in the online banking space remains commendable, with its digital platform catering to the needs of a diverse range of customers, from individuals to businesses.

Bank Overview

Axos Bank is a full-service online bank that provides a variety of financial products and services for both individual and business customers. Established in San Diego, this digital bank offers a range of banking options, including checking accounts, high-yield savings accounts, and money market accounts, as well as certificates of deposit (CDs) and loans for various purposes.

The bank’s checking options cater to different customer needs, from basic accounts for everyday use to high-interest accounts suitable for larger balances. Axos Bank also offers ATM fee reimbursements for certain checking accounts, enhancing the convenience and accessibility of its services for customers nationwide.

In addition to its wide range of deposit accounts, Axos Bank provides lending solutions, such as mortgage loans, personal loans, and auto loans. Business customers can also benefit from the bank’s commercial banking services, which include business checking accounts, savings accounts, and credit products tailored to the specific needs of businesses.

As an online-only institution, Axos Bank places a strong emphasis on its digital banking platform, ensuring that customers have access to a user-friendly and secure platform to manage their financial transactions. The bank also leverages technology to offer features like online bill pay, mobile check deposit, and budgeting tools, aimed at making the banking experience more convenient and efficient for its customers.

Account Types

Axos Bank offers a wide range of account types to cater to various banking needs for both individual and business customers. Their full-service online platform provides checking, savings, and money market accounts, as well as certificates of deposit (CDs) and loans Investopedia.

Their checking account options include Rewards Checking, Platinum Checking, CashBack Checking, Essential Checking, Golden Checking, First Checking, and Second Chance Checking Money Crashers. Each account comes with its own unique features and benefits, enabling customers to choose the one that best suits their financial objectives and preferences.

In addition to checking accounts, Axos Bank also provides high-yield savings accounts, which are designed to help customers grow their savings effortlessly while enjoying competitive interest rates Forbes Advisor.

For customers seeking investment opportunities, Axos Bank offers certificates of deposit (CDs) with flexible terms ranging from three months to five years. These accounts allow customers to earn higher interest rates compared to traditional savings accounts while securing a fixed rate of return Fortune.

Fees and Rates

Axos Bank stands out for its minimal fees and competitive interest rates on various products. One of their popular offerings is the Axos Rewards Checking account, which has no monthly maintenance fees or minimum balance requirements. Additionally, account holders can benefit from ATM fee reimbursements, making it a convenient option for those needing frequent access to cash.

The Cashback Checking account offered by Axos earns a baseline of 0.5% cash back and has no overdraft or ATM withdrawal fees, according to Money Crashers. Furthermore, their Golden checking accounts receive up to $8 fee reimbursement per month, as stated in Investopedia.

Despite Axos Bank providing several fee-free banking options, their CD and savings rates could be improved. Although not the most competitive in the current market landscape, Axos Bank’s fees and rates overall align well with the value offered through their full-service online banking experience.

User Experience

Axos Bank offers a user-friendly online banking experience with a comprehensive suite of digital tools that enhance convenience. The bank’s website and mobile app provide easy access to account management, including checking balances, transferring funds, and depositing checks.

Customers can benefit from low minimum balance requirements to open deposit accounts and no monthly maintenance fees. Axos Bank also stands out for its unlimited domestic ATM reimbursements provided for its checking account users.

Security is a priority for Axos Bank as they employ advanced measures to protect client information and transactions. Users can set up two-factor authentication and receive real-time alerts for account activity, ensuring a safe and secure online banking experience.

Security and Protection

Axos Bank takes the security of its customers’ information and finances very seriously. As a pioneer in digital banking, Axos Bank offers a comprehensive range of innovative financial products and services with the highest level of security.

To ensure the safety of personal and financial data, Axos Bank employs several layers of security, such as:

  • 128-bit SSL encryption: This level of encryption ensures secure transmission of data between your device and the bank’s servers.
  • Two-factor authentication (2FA): Through the use of one-time passcodes sent to your registered device, 2FA adds an extra layer of safety when you access your account.
  • Biometric authentication: Axos Bank supports biometric login options like fingerprint and facial recognition for mobile devices, contributing to a more seamless and secure banking experience.
  • Account monitoring: Continuous monitoring of bank accounts helps detect any suspicious activity, with alerts sent to users for quick action.
  • Secure messaging: Communication with Axos Bank customer service is conducted through a secure messaging platform within the online and mobile banking system, which can be accessed by logging in.

For peace of mind, it’s essential to mention that if you opt into Axos Bank’s overdraft protection plan, you never pay a fee when you overdraft on your Rewards Checking account. This policy can prove helpful when it comes to managing your finances and preventing any unnecessary fees or charges.

Customer Service

A key aspect of any bank is their customer service. Axos Bank provides support to its customers through various channels. The bank has a team of courteous and highly trained customer support representatives available to assist with any questions or concerns Axos Bank Customer Support.

For immediate assistance, customers can contact Axos Bank’s customer service by phone. However, for those who prefer a more secure and less immediate form of communication, Axos also offers secure email support to its customers. This can be particularly useful for addressing banking concerns that require sharing sensitive information.

In addition to one-on-one support methods, their website offers a comprehensive FAQ section designed to help customers find answers to common questions without having to reach out to a representative. This self-help section covers topics such as account management, online banking, mobile banking, and more.

Axos Bank’s focus on providing responsive and efficient customer service demonstrates their commitment to maintaining a positive banking experience for their customers. With a variety of support channels and resources available, customers can feel confident they will receive the assistance they need when banking with Axos.

Pros and Cons

Axos Bank is a full-service online banking institution that offers a variety of financial products and services. In this section, we will discuss the advantages and disadvantages of this online bank.


  • Full-Service Banking: Axos Bank provides a wide range of services, such as checking, savings, and money market accounts, as well as certificates of deposit (CDs) and loans.
  • Competitive interest rates: Axos Bank’s high-yield money market account offers good yields on all balances, making it an attractive option for those seeking to maximize their earnings.
  • Low fees: Axos Bank is known for its low-fee or no-fee online banking, which is great for customers seeking affordable banking solutions.


  • Lack of physical locations: Being an online bank, Axos does not have any brick-and-mortar branches, which might be an inconvenience for those who prefer in-person banking services.
  • Not the highest yields on savings: While Axos Bank offers competitive rates, it may not have the highest yields on savings products compared to some other banks.

Overall, Axos Bank provides a solid online banking experience with its selection of accounts, competitive interest rates, and low-fee services. However, customers should also consider the bank’s lack of physical locations and potentially lower savings yields when deciding if Axos Bank is the right choice for them.


In summary, Axos Bank has proven itself as a strong contender in the online banking space. Their full-service offerings include highly competitive checking, high-yield savings, and money market accounts. The bank’s standout product, as noted by Money Crashers, is the Rewards Checking, which offers impressive earnings potential for customers.

One major advantage of banking with Axos is the lack of monthly fees and unlimited domestic ATM reimbursements, according to Bankrate. Additionally, Axos Bank provides Rewards and CashBack checking options, allowing users to benefit from their banking activities. The bank’s competitive interest rates contribute to its appeal, making it a top choice for online banking.

In the digital age, Axos Bank demonstrates that online banking solutions can be comprehensive and customer-oriented. With a range of account options and competitive features, it is a strong option for those seeking convenience and functionality in their banking experience.

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