Deposit Times

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Transferring on to your card is always 2 business days, but we have a 5 pm Eastern time cut off. If you put in your Deposit Request before then it will be there 2 business days later. If it’s after then it will feel like 3 days. Pro-tip: Have your employer do a separate direct deposit straight to your ProActive …

Don’t get “Declined”

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Is your money in your category but your card is still getting declined? Read this: ProActive works by basically bouncing money between two accounts. One has a debit card attached and the other does not (the Holding account). ProActive keeps all the money in the holding account. When you Tap to select a category, we “Activate” that category’s balance to …

Shopping on Amazon

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Amazon is a wonderful place to buy stuff, so knowing how they charge cards is important. Amazon charges your card when the items are ready to ship. This may mean that they’ll hit your card immediately after you place your order or it could be a few days later. Here’s what you do: Put your ProActive spending card information in …

Gas Pumps, Restaurants, and Rental Cars:

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As you get ready to use ProActive with one of our partner’s Debit Cards, there are a few nuances that you should know about. What are “Pre-Auths”?     **IMPORTANT** You may or may not have noticed before, but many businesses will “pre-authorize” your card until they know what your final bill is. This is done by charging amounts other …

Add a Companion Card

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Adding a Companion Card is really easy! However, it is not yet supported directly by ProActive, so it has to be done directly through our card partner, UPside. Step 1: Login directly to your UPside Card Dashboard, Click Here Step 2: Scroll down on the dashboard page until you see the Companion Card Tab Step 3: Follow the instructions Easy …